Geodog

Annoyed with Radio and Userland. They need real support

Annoyed with Radio and Userland. They need real support

I got very annoyed with Radio this week. I had tons of refusals to upstream files, because connections timed out. Looking at the discussion list, I gather that probably means that there were problems on the userland server end. I posted a question on the discussion list, and 2 days later still no response.

I also saw something about the MyPictures tool and thought - that looks really cool and could help me a lot with some picture albums I've been putting together. So I tried it. It didn't work. I posted a request for help, and got back a reply asking for some details. Fair enough. I posted an excruciatingly detailed description of what I had tried, and got an answer back saying "Refresh your window". So I went through all the steps again, and was careful to refresh my browser. Still didn't work. Posted another detailed description of the problem and what I had tried. 48 hours later, no answer. I guess I just don't get to use the MyPictures feature.

A lot of thought has clearly gone into making the Radio application easy to download, install, and use. But if Userland is serious about selling a consumer product, they are going to have to get serious about support.

Update 6/10/2002: Considerably less annoyed. Got some help, and got MyPictures running. Thanks, Lawrence Lee. The secret seems to be, if the discussion boards don't work, email customerservice@userland.com.